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Q: I have a Windows 10 laptop and am running a program on it from Avanquest called MyMailList and AddressBook Version 9.0. PokerStars support can be reached via the information found at this URL: In speaking to them, please reference your error code again, "Client Program has failed to initialize." This should be enough for them to help guide you through the solution and get you back into the program. Unfortunately, this will cause you to lose any personalizations you've made to the software but it will grant you access to PokerStars again. Once you're able to enter the system once more you can re-create those personalizations as needed.įor help to do this, please contact PokerStars Support again and tell them you have a corrupt Preferences file and need help to locate it on your hard drive, so you can delete it. The easiest way to solve this is to delete the existing preferences file in your PokerStars directory in Windows and then let the program re-create it for you. To play, users create an account, download the company's proprietary software, connect their account to a payment means and then enter one of countless poker rooms available to play against others in a virtual environment.Īccording to research on this specific error, this is a known bug to the PokerStars software and appears to involve a corrupted preferences file. Can you help?Ī: PokerStars ( is the web's largest online interactive poker room, with a membership that spans the globe. Recently, however, a box appeared on the program stating the following: "Client Program has failed to initialize." I can't remove the box, and as such I cannot get into PokerStars to play. When I contact PokerStars support they reply to my concerns with some letters and numbers that I don't understand, as I'm not very computer savvy.
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Q: I have been playing PokerStars online for more than 10 years without issue.
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